Rubbish Removal Kentish Town Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Kentish Town provides rubbish removal and waste collection services to domestic and commercial customers. By booking a service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
1.1 "Company" means Rubbish Removal Kentish Town, the waste collection service provider.
1.2 "Customer" means the individual, business or organisation booking or receiving the rubbish removal service.
1.3 "Services" means rubbish removal, waste collection, clearance, loading, transport and associated services provided by the Company.
1.4 "Site" means the property, premises or location where the Services are to be carried out.
1.5 "Waste" means the materials, items or rubbish to be removed as identified and agreed with the Customer.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van rubbish removal, waste collection, loading and disposal services for household, garden, office and certain commercial waste, subject to these Terms and Conditions and applicable waste regulations in England and Wales.
2.2 The Company reserves the right to refuse to remove any items that are hazardous, prohibited, illegal, excessively heavy or otherwise unsuitable for collection, including but not limited to asbestos, medical waste, clinical waste, gas cylinders, certain chemicals, fuels, explosives and pressurised containers.
2.3 The Company will use reasonable care and skill in providing the Services, but does not guarantee removal of any particular item unless expressly confirmed in writing prior to the booking.
2.4 Any description of services provided in promotional material is for general guidance only and does not form part of the Contract unless expressly stated.
3. Booking Process
3.1 Bookings may be made by telephone, email or online enquiry. A booking is only confirmed when the Company has provided a confirmation message and, where required, the Customer has accepted the quoted price.
3.2 The Customer must provide accurate and complete information regarding the type, volume and approximate weight of Waste, access to the Site, parking arrangements, floor level, presence of lifts and any other relevant details that may affect the collection.
3.3 Any quotation provided before arrival is an estimate based on the information supplied. The final price may be adjusted on Site if the waste volume, type, access conditions or labour requirements differ from the information originally provided.
3.4 By confirming a booking, the Customer warrants that they are the owner of the Waste, or have full authority from the owner to arrange for its removal, and that disposing of the Waste will not infringe the rights of any third party.
3.5 The Customer must ensure that a responsible adult is present at the Site at the agreed time to grant access, confirm the Waste to be removed, agree any updated price where applicable, and make payment in accordance with these Terms and Conditions.
4. Access, Parking and Site Conditions
4.1 The Customer is responsible for providing safe, reasonable and lawful access to the Site and for ensuring that parking is available for the Company’s vehicle as near as reasonably possible to the Waste.
4.2 Any parking charges, permits, tolls or congestion charges required to access the Site shall be payable by the Customer, and may be added to the final invoice where incurred by the Company.
4.3 If access to the Site is restricted, unsafe or not as described at the time of booking, the Company may refuse to carry out the Services, or may agree to proceed subject to an additional charge to reflect increased time, labour or risk.
4.4 The Customer must ensure that the Site is reasonably clear and safe for the Company’s personnel to operate, and must inform the Company in advance of any known risks, hazards or special access issues.
5. Pricing and Payments
5.1 Prices for rubbish removal and waste collection are generally based on a combination of volume, weight, type of Waste, access to the Site and time required to complete the job.
5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of VAT. If VAT is chargeable, it will be added at the applicable rate.
5.3 The Company may provide a price estimate based on photographs or descriptions supplied by the Customer. The Company reserves the right to revise the estimate after a physical inspection of the Waste on Site.
5.4 Payment is due on completion of the Services unless otherwise agreed in writing. The Company accepts payment by cash, certain debit or credit cards, or bank transfer, subject to availability at the time of service.
5.5 For commercial Customers, the Company may agree alternative payment terms in writing. If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend further Services until payment is made in full.
5.6 The Customer shall not be entitled to withhold or set off any part of the agreed price for any reason unless agreed in writing by the Company.
6. Cancellations, Rescheduling and Waiting Time
6.1 The Customer may cancel or reschedule a booking by giving at least 24 hours’ notice before the agreed arrival time. Where adequate notice is given, no cancellation fee will normally apply.
6.2 If the Customer cancels with less than 24 hours’ notice, fails to provide access, or is not present at the Site within a reasonable time of the crew’s arrival, the Company reserves the right to charge a call-out or cancellation fee to cover travel time and costs.
6.3 If the Company arrives on Site at the agreed time and is required to wait more than 15 minutes for access or instructions, a waiting charge may be applied at the Company’s prevailing rate.
6.4 The Company will make reasonable efforts to attend the booking at the agreed time, but arrival times are estimates only and may be affected by traffic, weather or operational issues. The Company shall not be liable for any loss arising from late arrival, provided it uses reasonable endeavours to keep the Customer informed and to attend as soon as reasonably possible.
7. Waste Handling and Regulations
7.1 The Company operates in compliance with applicable UK waste management and environmental regulations and will transport and dispose of collected Waste only at lawful and appropriately licensed facilities.
7.2 The Customer is responsible for accurately identifying the nature of the Waste to be collected. If hazardous or regulated materials are found mixed with general Waste without prior disclosure, the Company may refuse to remove such items, may adjust the price or may terminate the Contract without liability.
7.3 The Company may at its discretion separate, sort or segregate Waste for recycling and recovery where appropriate. Title in the Waste transfers to the Company on loading, unless otherwise agreed in writing.
7.4 The Customer must not request or cause the Company to dispose of Waste unlawfully. If the Customer’s instructions would result in non-compliance with law or regulation, the Company will refuse such instructions.
7.5 Where required, the Company will maintain appropriate records of waste transfers and may issue waste transfer notes or equivalent documentation to the Customer, particularly in relation to commercial waste collections.
8. Customer Obligations
8.1 The Customer must ensure that the Waste to be removed is clearly identified and separated from any items that are not intended for collection.
8.2 The Customer must remove any confidential, personal or sensitive information from items before collection. The Company will not be responsible for any data or documents left on items that are removed and disposed of.
8.3 The Customer must not include any sharp, dangerous or contaminated items in general Waste without clearly informing the Company and packaging such items safely.
8.4 The Customer shall indemnify the Company against any claims, losses, costs or damages arising from any breach of these obligations or from any inaccurate information provided regarding the Waste or the Site.
9. Liability and Limitations
9.1 The Company will exercise reasonable care to avoid damage to the Site and property while carrying out Services. However, the Customer must take reasonable steps to protect floors, walls, driveways and other surfaces where there is a risk of damage from moving or loading Waste.
9.2 The Company shall not be liable for any pre-existing damage to the Site or property, nor for any damage that could not reasonably have been avoided in the course of normal service provision.
9.3 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific service in question, except where liability cannot be limited by law.
9.4 The Company shall not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses arising out of the provision of Services.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
10. Insurance
10.1 The Company will maintain appropriate public liability insurance for its operations, at levels considered reasonable for rubbish removal and waste collection services.
10.2 Copies of insurance details may be made available to Customers upon reasonable request.
11. Delays and Force Majeure
11.1 The Company shall not be in breach of the Contract or liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, civil commotion, or failure of utilities or transport networks.
11.2 In the event of a force majeure situation, the Company will use reasonable endeavours to notify the Customer and to rearrange the Services as soon as reasonably practicable.
12. Complaints and Disputes
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally on the day of service, giving full details of the issue.
12.2 The Company will investigate any complaint and, where appropriate, may offer a remedy such as a partial refund, re-attendance or other reasonable solution.
12.3 Any disputes that cannot be resolved directly between the parties may be referred to an appropriate alternative dispute resolution scheme if both parties agree, or may be dealt with through the courts of England and Wales as set out below.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about Customers only as necessary to arrange and deliver Services, handle payments, manage bookings and respond to enquiries.
13.2 Personal data will be processed in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep such data secure and will not sell personal details to third parties.
13.3 The Customer has certain rights in relation to their personal data, which may include the right to access, correct or request deletion of their information, subject to legal requirements.
14. Variation of Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or communicated to Customers.
14.2 The Terms and Conditions in force at the time of booking will apply to that specific Contract unless a change is required by law or agreed in writing between the parties.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements.
17.2 The Customer acknowledges that they have not relied on any representation, statement or warranty not expressly set out in these Terms and Conditions or in written correspondence from the Company.
